ICT Troubleshooting & Maintenance Level 2

Description

This Level 2 eBook expands learners’ ICT troubleshooting and maintenance skills by focusing on advanced hardware diagnostics, operating system recovery, network troubleshooting, cybersecurity, server maintenance, virtualization, backup and disaster recovery, and preventive maintenance strategies. Readers will learn systematic troubleshooting methodologies, hardware upgrades, BIOS and firmware configuration, malware removal, performance optimization, system monitoring, and documentation techniques. Practical laboratory exercises and real-world case studies prepare learners to diagnose and resolve complex technical issues in desktop, laptop, and small office environments. The guide also introduces customer support best practices, IT service management principles, and workplace safety standards. Suitable for IT support technicians, system administrators, students, educators, and professionals seeking advanced technical support skills, this eBook prepares readers for professional ICT maintenance roles and industry certification pathways.