Privacy Notice | AMC College

Personal Data Protection Notice

AMC University College

(Wholly owned by Advanced Business Systems Consultants Sdn Bhd)

AMC University College respects and is committed to the protection of your personal information and your privacy. In this Personal Data Protection Notice, “we”, “us” and “our” refers to AMC University College, and “you” and “your” includes third parties whose personal data you have provided to AMC University College.

This Personal Data Protection Notice explains how we collect and handle your personal information, including your sensitive personal information in accordance with the Malaysian Personal Data Protection Act 2010. Please note that AMC University College may amend this Personal Data Protection Notice at any time without prior notice and will publish the amended or revised Personal Data Protection Notice on our website or by email.

We may collect and process personal data of children under the age of 18 years old. If you are under 18 years old, please obtain your parent’s or guardian’s consent before you provide your personal data to AMC University College. If we learn that we have collected such information from a child under 18 without verification of parental consent, we will delete the information. If you believe we might have any information from or about a child under 18 without parental consent, please contact us at the information provided below.

Note that your sensitive personal data (e.g. your physical or mental health or condition) and your medical information (e.g. patient medical history, diagnostics, allergies) will not be shared or disclosed to any entity unless where you have provided your express, written consent.

1 Personal information

1.1 Type of personal information

Personal information means any information which relates to you or any other third party related to you which was collected or provided to AMC University College for the purposes stated in Section 2 below.

We process your personally identifiable information which may include your name, NRIC number, contact details, religious belief, medical history or information, previous examination results, academic records, financial and banking account details, information regarding your family, relatives or third party that you provide to us, your preferences in relation to products and services you purchase from us, information in audio and/or video format (including voice, video recording, closed-circuit television (“CCTV”) and security recording), images (including photographs), location tracking / GPS information, and all other information which are provided by you to AMC University College via these channels:

AMC University College website and 3rd party websites affiliated with AMC University College
Mobile application from AMC University College
Electronic forms from AMC University College
Physical forms from AMC University College
Email and/or
Social media and other communication messaging platforms.

1.2 Source of personal information

(i) Student or potential student: AMC University College collects your personal information directly from you or indirectly from your parents, guardians and / or recruitment agents when you, your parents, guardians and / or recruitment agents send us completed enquiry, application and / or registration forms via various means, including online and physical hardcopies at public venues, seminars held at schools and / or when you, your parents / guardians and / or your recruitment agents visit our campuses. Your personal information may also be collected from cookies through the use of our website.

(ii) Parent / guardian of our student or potential student: AMC University College collects your personal information directly from you or indirectly from your child / ward, recruitment agents when you send us completed enquiry, application and / or registration forms via various means, including online and physical hardcopies at public venues, seminars held at schools and / or when you, your child / ward and / or your recruitment agents visit our campuses. Your personal information may also be collected from cookies through the use of our website.

(iii) Client / customer or potential client / customer for our products, services, events, conferences, seminars and / or other marketing activities organised by us: AMC University College collects your personal information directly from you when you express an interest to be contacted for such events and marketing activities (including business card collections via fishbowl method or during previous events organized by us). Your information may also be collected indirectly (for example, via trade / online directories) or from cookies through the use of our website.

(iv) Vendor, supplier or service provider: AMC University College collects your personal information directly from you or indirectly from your employer or credit reference agencies when tendering for projects or as part of the commercial transactions. Your personal information may also be collected from cookies through the use of our website.

1.3 Obligatory personal information

All information requested for in the relevant forms is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we may be unable to process your request and / or provide you with relevant services.

2 Purposes of collecting and further processing (including disclosing) your personal information

(i) Student or potential student: Your personal information is collected and further processed by AMC University College as required or permitted by law and for various academic, educational and administrative purposes, including the following:

to process your application for admission and thereafter to ensure continuous provision of academic and educational services to you (including recording the details of studies) and determining your academic achievements;
to provide ancillary services such as visa application and insurance coverage throughout your tenure of studies with us;
to assist you in placements, internships or attachments with third parties (where such internships, placements or attachments are required in order to complete your course);
to administer and communicate with you in relation to our tuition fees and other relevant payments;
to manage your use of our facilities and management of our events such as libraries, residences, computing facilities, graduations, alumni;
to operate our campuses in a manner which is physically safe, secure and befitting of health and safety requirements;
to process your request for any products and services;
to conduct and support internal marketing analysis and analysis of student patterns, choices and engagement with AMC University College related companies, subsidiaries, holding companies and affiliate companies;
to be collected and stored into a central repository that is accessible by AMC University College related companies, subsidiaries, holding companies and affiliate companies;
to create and deliver personalized products and services that are unique to you to enhance your customer experience;
to provide you a more seamless customer experience;
to support research and innovation of our products and services;
to store and carry out data analytics processes;
to improve our products and services;
for matching of loyalty points provided by a third party/business partner to advertise and market products and services to you;
for purposes of collaboration with a business partner to advertise and market products and services to you;
to comply with AMC University College’s legal and regulatory obligations in the conduct of its business;
to contact you regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may interest you*;
to send you season greetings, special occasion messages or other similar communications;
to allow third parties to contact you for advertising, promotional or marketing campaigns conducted by any third-party entities;
to ensure that the content from our website is presented in the most effective manner for you and for your computer and/or device; and
for AMC University College internal records management.

In particular, religious belief is processed for reporting purposes to the Ministry of Education and any other relevant authorities. Medical details are processed to assist you in your studies at AMC University College.

(ii) Parent / guardian of our student or potential student: Your personal information is collected and further processed by AMC University College as required or permitted by law and for various academic, educational and administrative purposes, including the following:

to process the student’s application for admission;
to contact you in the event of emergency or accident;
to inform you about the progress of the students, our tuitions fees and other relevant payments;
to provide ancillary services to the students such as visa application and insurance coverage;
to process your request for any products and services;
to conduct and support internal marketing analysis and analysis of parent/guardian’s pattern, choices and engagement with AMC University College’s related companies, subsidiaries, holding companies and affiliate companies;
to be collected and stored into a central repository that is accessible by AMC University College related companies, subsidiaries, holding companies and affiliate companies;
to create and deliver personalized products and services that are unique to you to enhance your customer experience;
to provide you a more seamless customer experience;
to support research and innovation of our products and services;
to store and carry out data analytics processes;
to improve our products and services;
for matching of loyalty points provided by a third party/business partner to advertise and market products and services to you;
for purposes of collaboration with a business partner to advertise and market products and services to you;
to comply with AMC University College’s legal and regulatory obligations in the conduct of its business;
to contact you regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may interest you*;
to send you season greetings, special occasion messages or other similar communications;
to allow third parties to contact you for advertising, promotional or marketing campaigns conducted by any third-party entities;
to ensure that the content from our website is presented in the most effective manner for you and for your computer and/or device; and
for AMC University College internal records management.

(iii) Client / customer or potential client / customer for products, services, events, conferences, seminars and other marketing activities organised by us: Your personal information is collected and further processed by AMC University College as required or permitted by law and for the following commercial purposes:

to provide you with information, products or services that you request from us and any incidental purposes thereto;
to contact you regarding products, services, upcoming events,
to conduct and support internal marketing analysis and analysis of customer/client’s pattern, choices and engagement with AMC University College’s related companies, subsidiaries, holding companies and affiliate companies;
to be collected and stored into a central repository that is accessible by AMC University College related companies, subsidiaries, holding companies and affiliate companies;
to create and deliver personalized products and services that are unique to you to enhance your customer experience;
to provide you a more seamless customer experience;
to support research and innovation of our products and services;
to store and carry out data analytics processes;
to improve our products and services;
for matching of loyalty points provided by a third party/business partner to advertise and market products and services to you;
for purposes of collaboration with a business partner to advertise and market products and services to you;
to contact you regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may interest you*;
to send you season greetings, special occasion messages or other similar communications;
to allow third parties to contact you for advertising, promotional or marketing campaigns conducted by any third-party entities;
to notify you about changes to our products and services;
to ensure that the content from our website is presented in the most effective manner for you and for your computer and / or device;
to comply with AMC University College’s legal and regulatory obligations in the conduct of its business; and
for AMC University College internal records management.

(iv) Vendor, supplier or service provider: Your personal information is collected and further processed by AMC University College as required or permitted by law and to give effect to your requested commercial transaction, including the following:

to administer and give effect to the commercial transaction;
to process any payments related to the commercial transaction;
for internal investigations, audit or security purposes;
to comply with AMC University College’s legal and regulatory obligations in the conduct of its business;
to contact you regarding product, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may interest you*;
to ensure that the content from our website is presented in the most effective manner for you and for your computer and/or device; and
for AMC University College’s internal records management.

* Where you have indicated your consent to receiving marketing or promotional updates from AMC University College, you may opt-out from receiving such marketing or promotional material at any time. You may select the “unsubscribe” option provided in AMC University College’s email blasts / sms blasts or you may contact AMC University College at the details provided in Section (6) below.

Data Analytics Processing

AMC University College wants to share and consolidate your data into a single platform. We will use and share your data for analytics and measurement purposes to understand how our products and services are used, to help improve the products and services we offer, to provide you with more personalized products and services, and provide a more seamless customer experience.

For example, we analyze data about your choice and preferences in relation to the products and services you purchase from us to send you targeted advertisements and promotional materials. We also process data about the ads you interact with to help us and advertisers understand the performance of various ad campaigns.

3 Disclosures and transfers of personal information (within or outside of Malaysia)

3.1 Entities within AMC University College

Your personal information provided to us is processed by and disclosed to entities (within or outside of Malaysia) and AMC University College for the purposes stated in Section 2 (Purposes of collecting and further processing (including disclosing) your personal information) above.

AMC University College will ensure that access to your personal information is restricted to staff who are contractually required to process your personal information in accordance with their respective job requirements.

3.2 Classes of third parties

Your personal information may be disclosed or transferred to relevant third parties (within or outside of Malaysia) as required under law, pursuant to relevant contractual or business relationships, our service providers or for the purposes stated in Section (2) (Purposes of collecting and further processing (including disclosing) your personal information)above (or directly related to those purposes).

Your personal information (including your sensitive personal data) may also be disclosed or provided to advertisers, business partners or other third party entities and their advisers/representatives (in or outside of Malaysia) for purposes of any advertising, promotional or marketing campaigns conducted by any third party entities.

In the event of a potential, proposed or actual sale of business, disposal, acquisition, merger or re-organisation (“Transaction”), your personal information may be required to be disclosed or transferred to a third party as a result of the Transaction. You hereby acknowledge that such disclosure and transfer may occur and permit AMC University College to release your personal information to the other party and its advisers / representatives.

(i) Student or potential student: Your personal information may be disclosed to the following classes of third parties:

The Ministry of Education, Ministry of Higher Education and other relevant government departments / agencies, statutory authorities and industry regulators;
Any person to whom we are compelled or required to do so under law or in response to a competent or government agency;
Foreign government departments, government agencies or authorities if you are enrolled in a foreign accredited programme;
Malaysian immigration department (including agencies appointed by Malaysian immigration department to carry out its services) if you are required to obtain or renew your student visa for your tenure of studies with AMC University College;
Foreign embassies (including agencies appointed by foreign embassies to carry out their services) if AMC University College assists you in your visa application as part of your transfer procedure to foreign universities;
Your sponsors including your parents / guardians;
Our external counterparts providing external, twinning or other similar educational programmes ;
Third parties providing you with attachment placements or internships as part of your course requirements;
Relevant professional or statutory regulatory bodies or accreditation bodies depending on your programme or course requirements;
Law enforcement agencies; and
Third parties appointed by us to provide services to us or on our behalf (such as auditors, lawyers, company secretary, printing companies, telecommunications companies, contractors, conference / training / event organizer, other advisers, travel agencies, recruitment agencies and insurance companies).

Upon your graduation, we will retain a summary of your personal information indefinitely for our records. Your contact details will be added to our alumni database. The Alumni Office or your faculty/ department may contact you in future to keep you up-to-date with news which may be of interest to you including opportunities to connect with your old classmates and to build up your network for personal and career development. If you wish to opt-out from receiving these up-dates, select the “unsubscribe” option provided in the email updates sent by the Alumni Office. Please note that the Alumni Office will not disclose your personal information to third parties.

(ii) Parent/guardian of our student or potential student: Your personal information may be disclosed to the following classes of third parties:

The Ministry of Education, other relevant government departments / agencies, statutory authorities and industry regulators;
Any person to whom we are compelled or required to do so under law or in response to a competent or government agency;
Foreign government departments, government agencies or authorities if you are enrolled in a foreign accredited programme;
Malaysian immigration department (including agencies appointed by Malaysian immigration department to carry out its services) if the student is required to obtain or renew his / her student visa for his / her tenure of studies with AMC University College;
Foreign embassies (including agencies appointed by foreign embassies to carry out their services) if AMC University College assists the student in his / her visa application as part of his/her transfer procedure to foreign universities;
Our external counterparts providing external, twinning or other similar educational programmes;
Law enforcement agencies; and
Third parties appointed by us to provide services to us or on our behalf (such as auditors, lawyers, company secretaries, printing companies, telecommunications companies, contractors, conference / training / event organizers, other advisers, travel agencies, recruitment agencies and insurance companies).

(iii) (a) Client / customer or potential client / customer for products, services, events, conferences, seminars and other marketing activities organised by us; and

(b) Vendor, supplier, tenant or service provider

In relation to the three categories stated above, your personal information may be disclosed to the following classes of third parties:

Third parties appointed by us to provide services to us or on our behalf (such as auditors, lawyers, company secretary, printing companies, contractors, conference / training / event organizer and other advisers);
Law enforcement agencies;
Government departments / agencies, statutory authorities and industry regulators including Bank Negara Malaysia, Bursa Malaysia, Ministry of Health, Ministry of Education, Ministry of Works, LHDN/IRB, KWSP/EPF, Personal Data Protection Commissioner, MHTC (Malaysian Healthcare Tourism Council), SOCSO, Securities Commission Malaysia, Malaysian Medical Council and Department of Statistics Malaysia; and
Any person to whom we are compelled or required to do so under law or in response to a competent or government agency.

3.3 Transfer of your personal data outside Malaysia

It may be necessary for us to transfer your personal information outside of Malaysia if any of the third parties mentioned in section 3 (Disclosure of personal information) above including our service providers or business partners who are involved in providing any services to us are located or have processing facilities in countries outside of Malaysia.

You consent to us transferring your personal information outside Malaysia to such third parties and for the purposes set out in section 2 (Purposes of collecting and further processing (including disclosing) your personal information).

We shall take necessary steps to ensure that any such third parties are contractually bound to protect your personal information and that they can only process your personal information under our instructions.

4 Websites

4.1 Links to other sites

Links to other sites are provided for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked websites. We are not responsible for the content on the linked sites or any use of the site.

4.2 Location enabled products or applications

Location enabled products or applications transmit your location information to us. We do not use the information sent or provided other than to provide the service you request. Location enabled features are opt-in and you have control over your participation and can turn these services off at any time or uninstall them.

Some mobile applications will utilize Google Analytics (or similar tool) to help us better serve you through improved products, services, and revisions to the mobile applications. This collected information will not identify you to us. It may, however, let us know anonymously, which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.

4.3 Cookies

A cookie may be used in the processing of your information. A cookie is a text file placed into the memory of your computer and / or device by our computers. A copy of this text file is sent by your computer and / or device whenever it communicates with our server. We use cookies to identify you. We may also collect the following information during your visit to our website and/or the fully qualified domain name from which you accessed our site, or alternatively, your IP address:

(i) the date and time you accessed each page on our website;
(ii) the URL of any webpage from which you accessed our site (the referrer); and the web browser that you are using and the pages you accessed.

Some web pages may require you to provide a limited amount of personal information in order to enjoy certain services on our websites (system login credentials, email address and contact, etc). These personal information will only be used for its intended purposes only, i.e. to respond to your message or deliver the requested services.

5 Right to access and correct personal information

You have the right to access and correct your personal information held by us (subject always to certain exceptions). We will make every endeavor to ensure your personal information is accurate and up to date therefore we ask that if there are changes to your information you should notify us directly.

If you would like to access your personal information, please refer to the contact details in Section (6) below. If you would like to correct your personal information, please contact us at the details provided in Section (6) below.

6 Limiting the processing of personal information, withdrawing consent further enquiries and complaints

If:

(i) you would like to obtain further information on how to limit the processing of your personal information or withdraw your consent on personal data processing;
(ii) you would like to request to limit your personal information or withdraw your consent on personal data processing (note that we may retain your data where there is a legal basis to do so);
(iii) you have any further query; or
(iv) you would like to make a complaint in respect of your personal information, you may contact:

AMC University College

Lot 43-44, 1st Floor,

Likas Square Commercial Centre,

Jalan Istiadat Likas,

88400 Kota Kinabalu, Sabah,

Malaysia

Phone: (088)-235 218

Email: enquiry@amccollege.edu.my

For information of all other businesses, please submit your enquiry at https://amc.edu.my/contact-us/

7 Data Security

We have implemented reasonable physical, technical and procedural measures to secure your personal information from accidental loss and from unauthorized or accidental access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers. The measures we implement include the following:

(a) Register our employees handling personal data into a system/registration book before being allowed access to personal data;
(b) Terminating our employee’s access rights to personal data after his/her resignation, termination of contract or agreement, or adjustment in accordance with changes in AMC University College;
(c) Controlling and limiting our employee’s access to personal data system for the purpose of collecting, processing and storing of personal data;
(d) Providing user ID and password for authorized employees to access personal data;
(e) Terminating user ID and password immediately when our employee who is authorized access to personal data is no longer handling the data;
(f) Establishing physical security procedures as follows:
(i) Control the movement in and out of the data storage site;
(ii) Store personal data in an appropriate location which is unexposed and safe from physical or natural threats;
(iii) Provide a closed-circuit camera at the data storage site (if necessary); and
(iv) Provide a twenty-four (24) hours security monitoring (if necessary)
(g) Updating the Back Up/Recovery System and anti-virus to prevent personal data intrusion;
(h) Safeguarding the computer systems from malware threats to prevent attacks on personal data;
(i) Prohibiting the transfer of personal data through removable media device and cloud computing service unless consent has been obtained from the top management of AMC University College and appropriate safeguards have been implemented;
(j) Recording any transfer of data through removable media device and cloud computing service unless consent has been obtained from the top management of AMC University College and appropriate safeguards have been implemented;
(k) Ensuring that personal data transfer through cloud computing service comply with the personal data protection principles in Malaysia, as well as with personal data protection laws of other countries;
(l) Maintaining a proper record of access to personal data periodically and making such record available for submission when directed by the Personal Data Protection Commissioner;
(m) Ensuring that all our employees involved in processing personal data always protect the confidentiality of the data subject’s personal data; and
(n) Binding a third party appointed by us with a contract for operating and carrying out personal data processing activities.

We also ensure that any third-party service providers storing or processing your personal information have implemented similar acceptable standards of security.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted on our website.

8 Retention of Personal Data

We will process your personal data for as long as we have a legal basis to do so. Your personal information will be stored for only the period as necessary to fulfill the purposes stated above after which we will ensure that your personal information is deleted or if it is no longer necessary to store.

We also implement the following measures for the management and deletion of personal data that is stored by us:

(a) Maintaining a system for proper record of personal data disposal periodically and making such record available for submission when directed by the Personal Data Protection Commissioner;
(b) Conducting reviews and disposing all unwanted personal data that in the database from time to time;
(c) Preparing and maintaining a personal data disposal schedule for inactive data with a seven years period;
(d) Dispose personal data collection forms used in commercial transactions within a period of six months, except if/unless the forms carry legal values in relation to the commercial transaction;
(e) Prohibiting the storage of personal data through removable media devices and cloud computing service unless written consent is obtained from an officer authorized by the top management of AMC University College.

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